Manager Programs and Services (Hamilton and Halton Region)

DEPARTMENT: Employment and Community Services

COMPANY: Skills for Change

LOCATION: Hamilton and Halton Region

REPORTS TO: Senior  Manager, Programs and Services

CONTRACT TYPE: Permanent (Non Unionized)

HOURS: 35 hours per week (Monday- Friday)

START DATE: April 15, 2022

APPLICATION DEADLINE:  March 30, 2022

GENERAL ACCOUNTABILITY:

With over 39 years of operations, Skills for Change is a highly respected charity with a province-wide reputation for pioneering programs that respond to shifting immigration and workplace trends and lead to employment. We offer a range of accelerated programs including mentoring, employment, mental health, entrepreneurship, settlement, language training together with specialized programs for trades, women, and youth. We have an almost $9 million annual budget, locations across the GTA and Hamilton over 100 full-time and part-time staff and serve 16,000 clients annually.

POSITION SUMMARY:

The Manager Programs and Services Hamilton and Halton Region play a critical role in SfC. Reporting directly to the Senior Manager, Programs and Services, the Manager has primary responsibility for current program management and new program development. The Manager is also responsible for outreach and networking with a variety of stakeholders to enhance SfC’s competitive position. This role will provide operational leadership to SfC’s programs including Pre-apprenticeship, Trades, and Seniors program(s) and other funded community projects in the Hamilton and Halton regions. They will also be responsible for the portfolio growth and development of new initiatives to assist in the integration of newcomer professionals and other members of the broader community into the Canadian labour market.

The Manager is responsible for the implementation, management, supervision and evaluation of SfC’s programs by standards set out by the organization. Portfolio scope entails operational, programmatic and people leadership of the SfC Hamilton site; and the development and management of programs funded by various foundations and governments.

DUTIES AND RESPONSIBILITIES:

Program Management 

• Leverage deep Skilled Trades knowledge to oversee all aspects of Pre-apprenticeship and Skilled Trades programs in Hamilton and Halton, consisting of 5 staff including front-line personnel; 
• Responsible for the implementation, management, supervision and evaluation of all activities of the programs under leadership.
• Responsible for the supervision and management of the data management software(s).
• Compile, maintain and report on the monthly, quarterly and annual program statistics.
• Analyze trends in programs, identifying issues and developing and recommending solutions to the Senior Manager, Programs and Services
• Implement, manage, supervise and evaluate all activities related to programs.
• Develop, implement and evaluate recruitment strategies to expand the number of volunteers to support the program.

New Program Development

• Working with the leadership team and other staff, the incumbent is responsible for developing and tracking opportunities for new program development appropriate to SfC’s capabilities and objectives as defined in SfC’s Strategy, Work Plans and other relevant documents. 
• Responsible for ensuring the quality and content of proposals that are fully responsive to funders’ requirements and are competitive with other organizations.
• Annual program development planning process, including reporting on the past year’s outcomes and accomplishments and future initiatives, and setting criteria for undertaking new directions and approaches consistent with SfC’s Strategic Plan and competitive advantages.
• Staying abreast of current and future program directions and funding prospects of various funders.
• Ensuring that SfC is aware of all appropriate current and upcoming solicitations and/or market opportunities that affect program development strategies, and ensuring that SfC remains poised to respond to appropriate opportunities that fit our mission and capabilities.
• Working collaboratively with the development and program management teams in generating new opportunities to build upon, broaden and diversify Skills for Change’s funding base and relationships in the region.
• Establish linkages and provide senior leadership with relevant community partners to develop innovative ideas to meet current and evolving client needs.

Budget & Administration

• Participate in overall agency budget planning and projections and monitor multiple program budgets.
• Responsible for the development of unit and program business plans.
• Prepare program-specific budgets and financial reports. 
• Responsible for the leadership of divisional meetings.
• Manage special projects as required. 
• Manage internal CRM system for related programs.

People Leadership

• Direct, plan and coordinate the work of the program staff including supervision and evaluation, training and team building.
• Organize and attend weekly program meetings to maintain effective communication.
• Ensure adequate and qualified staff to carry out the program activities.
• In consultation with senior management, responsible for the selection, hiring, coaching, and performance management of the program employees.
• Share regularly with the program team, professional development and training opportunities, Ministry updates and releases.
• Ensure that staff remains motivated and engaged in ongoing learning and skills enhancement opportunities to better serve the needs of clients.
• Ensure that staff relations and work conditions promote a barrier-free, non-discriminatory environment that is consistent with the agency’s anti-racism, anti-discrimination/harassment policies.

Local Community

• Represent SfC in community activities and organizations dealing with issues of concern to the agency and clients.
• Maintain appropriate relationships with all major constituencies of SfC (e.g. local service providers, funders, regulatory bodies, Boards of Education).

QUALIFICATIONS:

The Manager, Hamilton & Halton Region will be thoroughly committed to SfC’s strategy and mission. All candidates should have demonstrated leadership, coaching, and relationship management experience and strong demonstrated success managing large programs.

Other qualifications include:

• Program Leadership and Management: This individual will have taken a hands-on approach in leading a variety of initiatives. The ideal candidate will have a track record of effectively leading a performance-based and outcome-based program and staff. They will have developed and operationalized strategies that have taken a program or organization to the next stage of growth.
• Team Building and Development: The successful candidate will have recruited, managed, and developed a strong team of staff, program/project managers, and program development, professionals. This individual will serve as a “player/coach” to motivate and mentor their team.
• Exceptional Communication and Influencing Skills: As a voice/advocate of SfC, the Manager will have strong written and verbal communication skills. They will be persuasive, credible, and polished communicators with excellent interpersonal and multidisciplinary project skills. This individual must work collaboratively with internal as well as external partners and other organizations.
• Program Design and Partnership Building: Experience writing developing and implementing programs, writing proposals for various funders including, government, foundations and corporate sponsors.  A strong relationship builder that can develop new partnerships and community  relationships to widen Skills for Change’s Hamilton footprint.
• Advanced degree, with at least 5 years of management experience in the not-for-profit sector. 
• Unwavering commitment to quality programs and excellence in organizational and program management with the ability to achieve strategic objectives, and manage a budget.
• Strong demonstrated program development experience with the ability to engage a wide range of stakeholders including advisory groups, coalitions, forums, associations, foundations, corporate sponsors, and practitioner groups.
• Labour management partnership experience.
• Strong project management skills managing complex, multifaceted projects resulting in measurable successes and program growth.
• Experience having worked with a high-performance, collaborative, constructive peer group.
• Ability to work effectively in collaboration with diverse groups of people.
• Integrity, positive attitude, mission-driven, and self-directed with a demonstrated passion for SfC’s mission and commitment to working collaboratively with a management team of senior professionals.
• Solid judgment and apparent leadership skills.
• A team player, who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding, work environment.
• An individual who can handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities.
• Impeccable integrity and strong work ethic.
• Strong analytical skills; basic business intuition, and common sense.

PLEASE SEND YOUR APPLICATION TO: hr@skillsforchange.org

As part of our commitment to diverse & inclusion racial justice and reconciliation, Skills for Change encourages applications from those who identify as Black, Indigenous, people of colour, and other underrepresented communities. Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation. This document is available in an alternate format on request. 

We thank all applicants for their interest in this position however only those selected for an interview will be contacted.