Clinical Counsellor, Wrap Around Support

JOB CLASSIFICATION: Clinical Counsellor, Mental Health Services

DEPARTMENT: Wrap Around Supports, Mental Health & Wellness

COMPANY: Skills for Change

LOCATION: 791 St. Clair Ave West, Toronto ON

REPORTS TO: Supervisor, Mental Health and Counselling Services

CONTRACT TYPE: Contract (Union)

HOURS: 25 hours per week (Monday-Friday, with occasional eveningand/or weekend hours)

PAY RATE: $26.39/hr

START DATE: September 01, 2022

END DATE:  December 31, 2022

GENERAL ACCOUNTABILITY:

With 40 years of operations, Skills for Change is a highly respected non-profit charity with a province wide reputation for pioneering programs that respond to shifting immigration and workplace trends and lead to employment. We offer a range of accelerated programs including mentoring, employment, settlement, language training together with specialized programs for skilled trades, women, and youth. We have 5 locations across the GTA and serve 16,000 clients annually. We believe we are in the best position to provide thought leadership through evidence-based programming, impact stories and proactive policy advocacy using knowledge mobilization products.

PROGRAM NATURE AND SCOPE:

To provide high quality and responsive mental health and wellness services to support women, girls, refugees, immigrants,and low- income vulnerable clients within Skills for Change. With the impact of COVID-19 and the increasing need for mentalhealth supports, this role will work primarily with implementing programs and projects to improve the mental and physical health and well-being of immigrants, refugees, vulnerable groups (youth, women, girls, LGBTQ2S+), create a safe space for survivors of gender-based violence, social and professional mentoring, networking, settlement, and employment. In addition, Clinical Counsellor assists individuals with disorders of thought, cognition, emotional regulation, perception, or memory thatmay seriously disrupt their judgment, insight, behavior, communication, interpersonal relationships, and social/professional functioning. Individual and group therapy is provided according to assessed needs and best practices in counseling and psychotherapy.

IDEAL CANDIDATE HAS:

• Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible andinvisible dimensions of diversity
• Demonstrated commitment to high standards of culturally responsive service delivery within an anti-racism and anti-oppression framework
• Knowledge of social issues, immigrant issues, social isolation, sexual assault and VAW
• Knowledge of community resources and services relating to mental health services
• Demonstrated ability in using discretion in dealing with highly sensitive and confidential issues
• Understanding of and extensive experience in crisis response
• Proficiency in planning, implementing and evaluating group activities
• Good organizational skills, ability to multi-task while maintaining a high level of accuracy.
• Demonstrated high degree of initiative, judgment and problem-solving ability.
• Intermediate to master level skills in Microsoft and Google Suite (Word, Excel and PowerPoint)

RESPONSIBILITIES:

• Provide individual short-term problem-solving support and long-term stability plan for populations including newcomers, immigrants, refugees, racialized groups, LGBTQ2S+, adults, youth, victims of violence, low-income communities throughidentifying the presenting problems, goals and available options
• Provide individual and family counselling based on evidence-based assessment and treatment
• Provide crisis intervention, psychoeducation, and evaluation to clients as necessary through telephone, video conferencing or face-to- face contact, in the client’s preferred environment
• Provide counselling and intervention supports for clients who are victims of sexual assault/domestic violence through active listening, debriefing experiences, validating feelings, and respecting client choices and decisions
• Provide psychoeducation in group settings
• Conduct external referrals by matching client needs with available community resources as appropriate
• Document assessment, intervention, client interactions, referral correspondences, clinical consultations, education, safetyplanning, outreach accurately, and in a timely manner, according to college, funder, and accreditation requirements
• Maintain strict confidentiality as outlined in agency privacy and confidentiality policy; behave ethically
• Participate in ongoing training & development in areas related to abuse & counselling, either self-directed or formal, as well asrelated topics, such as mental health, addictions, or coping strategies
• Design, promote and organize various online and in-person workshops, information sessions and webinars related to issuesdue to COVID-19 pandemic, dealing with trauma, mental wellness, stress management, employment supports, building confidence and planning for the future
• Register clients for workshops/information sessions/networking/mentoring activities
• Conduct client intake by performing duties such as obtaining demographic information, providing information regarding services offered through programs, assisting clients in completing intake forms, assessing needs, level of risk, andsuitability for the program, and explaining issues related to confidentiality
• Maintain program and participants records and statistics, and is accountable for inputting accurate data into SkeduleX,Salesforce and designated databases; produce narrative/statistical reports are requested
• Evaluate the effectiveness of counselling programs and interventions, and clients’ progress in resolving identifiedproblems and progress of defined objectives
• Conduct support groups, peer networking and wellness checks
• Conduct outreach activities to newcomer communities to increase awareness of the service and recruit eligible clients
• Make appropriate referrals to longer term community support services and/or mental health services as required
• Outreach and partnership development with various community agencies, business and individual sponsors of refugees torecruit clients and also establish partnerships with respect to program delivery (workshops), itinerant services and client referrals;
• Establish and maintain relationships with the team and other community agencies that provide specialized refugeesettlement and social services
• Service coordination with other agencies to meet client needs
• Distribute survey and collect data related to the client satisfaction
• Case manage client files; document activities in client files, follow up on action plans, additional counselling,
• Prepare and provide timely reporting/statics as required
• Maintain files organized and available for review by the funder and program supervisor and management whichincludes mentor/mentee files and settlement client files
• Participate in team meetings, as well as other internal and external committees as required
• Develop, document and report on client outcomes
• Prepare and submit monthly statistical reports, progress reports and evaluation of program results as required
• Work collaboratively with other programs within Skills for Change
• Attend staff and committee meetings as required
• Other duties as required by the Supervisor and Management

QUALIFICATIONS, SKILLS AND ATTRIBUTES:

• Masters’ Degree in Social Work, Counselling Psychology or related field is required
• Minimum 2 years of experience in group and individual counselling or crisis support work with families, with anemphasis on refugee/newcomer/immigrant clients required
• Familiarity with suicide/risk assessment and crisis support
• Experience with POES, SkeduleX or Salesforce would be an asset
• Experience operating from ant-racism, anti-islamophobia and anti-black racism lens is critical
• Must be registered as a certified counsellor with the Canadian Counselling and Psychotherapy Association (CCPA)
• Current registration with a regulatory body under the Regulated Health Professions Act
• Must hold a valid First Aid Certificate
• A clear, mandatory vulnerable sector check must be presented prior to employment
• Second language is considered an asset (French, Hindi, Farsi, Arabic, Pashto, Yoruba, Swahili, Ukrainian, Chinese etc)
• Ability to work flexible hours, including evenings and weekends;
• A clear, mandatory vulnerable sector check is required.

To Apply:

PLEASE SEND YOUR APPLICATION TO:

Attention: Human Resources

 hr@skillsforchange.org

As part of our commitment to diverse & inclusion racial justice and reconciliation, Skills for Change encourages applications from those who identify as Black, Indigenous, LGBTQS+, Racialized and other under-represented communities. Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation. This document is available in an alternate format on request. We thank all applicants for their interest in this position however only those selected for an interview will be contacted.